Return & Refund Policy

At Ruby Flicker, we value your satisfaction and aim to deliver every order in perfect condition.

1. Damaged or Broken Items

If your product arrives damaged, you’re eligible for a full refund or replacement within 15 days of delivery.

• Contact us within 15 days with clear photos/videos of the item and packaging.
• Once verified, we’ll issue a refund or send a replacement promptly.

2. Change of Mind

Change-of-mind returns aren’t generally accepted. If approved, a 20 SAR service fee applies to cover handling and delivery.

3. How to Request a Refund/Return

• Contact us by email or via the Contact Us page.
• Include your order number, reason, and photos/videos (if applicable).
• Our team will review and guide you through next steps.

4. Processing Time

Once approved, refunds are processed within 5–7 business days to your original payment method.